All products we sell are sold, “AS-IS”, with no warranties from Denver Electronic Cigarettes nor implied and cannot be returned or exchanged unless the item received by the customer is DOA (Dead on Arrival) or has a manufacturer defect . Customers must notify us within 48 hours of receiving their defective product.. For sanitary reasons, and the safety of our customers, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wire, mechanical mods, rebuildable devices and atomizers and parts for rebuildables and/or atomizers. Therefore, our Return Policy EXCLUDES any products of this kind.
We accept returns or exchange an item is if it is defective from the manufacturer (meaning non functioning) or damaged from shipping (meaning parts damaged or crushed due to handling upon delivery). Items damaged due to user error, are not covered under warranty by Denver Electronic Cigarettes nor the manufacturer.