Returns & Exchanges Policy
We always want you to feel great about your Denver Electronic Cigarettes shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and may offer troubleshooting tips in case the unit might still be working properly.
Returns & Exchange Period
We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.
For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON RETURNABLE: e-liquids, open pods/cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, disposable pod system, and rechargeable batteries.
If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, we will accept the return with no restocking fees. For manufacturer defects on the original item, there will be no service fees. Please see return shipping cost below.
For hardware purchases, each product purchased directly from our website comes with a 30-Day Limited Warranty from the time of purchase. You can also contact manufacturers directly for After-Sales service that may extends your warranty period.
In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of original purchase. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
In some cases, atomizers such as Tanks and RDA may not be covered under our warranty as the manufacturer does not provide warranty coverage on these types of item. You can visit the manufacturer’s website to confirm. We recommend to properly troubleshoot any leakage or coils that warms up too quickly by properly saturating the coil or switching it out with a brand-new replacement coils.
Note: Some manufacturers does require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.
All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.
We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at [email protected] Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.
Replacements are going to be shipped out after we receive the defective item back at our facility.
Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.
This warranty give you specific legal rights, and you may also have other rights which vary from state to state.
Return Shipping Costs
In regards to the cost of shipment for returns, customer may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account.
ALL SHIPPING CHARGES ARE NON REFUNDABLE.
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Denver Electronic Cigarettes is not responsible for refunds to a Prepaid Card in the event the cardholder no longer has possession of.